Above Wings Training
Above Wings is the passenger side of a small or remote aerodrome: the people who meet the charter, check documents, control boarding, and keep the terminal calm when one aircraft is the only way in or out. Training is built for thin teams, often the same person on check-in and gate, so every module maps to a real duty under Transport Canada, accessibility rules, and dangerous-goods awareness.
Available Programs
We deliver site-specific training adapted to your terminal layout and crew configuration. All programs meet applicable safety, service, and accessibility guidelines.
Check-In Agent
Passenger reception, document verification, baggage registration, boarding procedures, and customer assistance protocols.
Passenger Control Officer
Terminal passenger flow management, security line coordination, and gate boarding control procedures.
Accessible Transportation (ATPDR)
Training under Accessible Transportation for Persons with Disabilities Regulations to assist passengers with mobility or cognitive needs.
Dangerous Goods Recognition
Identifying restricted items in bags and cargo at the terminal. Covers hazard classes, marking and labeling, and escalation procedures.
Human Factors (Above Wings)
Stress management, customer communication, terminal situational awareness, and decision-making for terminal staff.
Crew Resource Management (CRM)
Communication, threat and error management, and coordinated decision-making for terminal and cabin-adjacent teams.
Interference with Crew / Unruly Passengers
De-escalation, reporting, and post-incident roles when passenger behaviour threatens crew or flight safety.
Site Orientation
Organisation policies, security basics, and first-day rules for terminal and airside-adjacent staff on a remote site.
Introduction to SMS
Fundamentals of Safety Management Systems as required by Transport Canada, focused on hazard logging and incident reporting for small crews.
Ready to Train Your Terminal Team?
Tell us your site configuration and current crew size. We will recommend a program to build your internal competency.
Start with CirrusOr email info@cirrusintelligence.ca